We are sorry to hear that you have problems with broadcasting. To resolve the issue, please follow these steps:
- Google Chrome, Opera or Mozilla Firefox browsers are recommended. Check any of the browsers to see if you experience the same.
- Download link for Google Chrome: https://www.google.com/chrome/
- Download link for Opera: https://www.opera.com/download
- Download link for Mozilla Firefox: https://www.mozilla.org/en-US/firefox/new/
- Please make sure to broadcast from a desktop PC / laptop and not from a mobile device.
- Go online in incognito mode (private browsing) and check out if the same happens:
- Google Chrome: Ctrl+Shift+N (Windows) or Command-Shift-N (macOS)
- Opera: Ctrl+Shift+N (Windows) or Command-Shift-N (macOS)
- Mozilla Firefox: Ctrl+Shift+P or Command-Shift-P (macOS)
- Make sure to choose the proper camera in the Settings panel at ‘Camera devices’. If you use a splitter, choose that one, if you are online with the cam directly, choose the camera brand.
- Ad Blockers has to be turned off
- If you use an anti-virus software/firewall, check out if it allows SoulCams to use your camera/microphone.
- Make sure that your PC/laptop is not overloaded, close all unnecessary sites, programs before going online
- If you have a slow internet connection and/or PC, laptop, rather use the ‘low’ presets in the Settings menu instead of the ‘high’ presets.
If you went through all these steps but you still cannot go online, please fill out the following form so we could know more about your system: SoulCams Bug Report.
Also, screenshots would be helpful.