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The Model cannot see me when I’m in video chat and select Cam2Cam. Why?

Cam2Cam is a feature reserved for 1on1 private sessions on Soulcams. Please note that if you join a group private session, you will not be able to initiate Cam2Cam.

If you’re on a desktop computer, click on the model’s video and select ‘Cam2Cam settings’ from the overlay that appears. Select your camera or video splitter from the list of available video devices, and choose your audio device as well. Ensure that you’re selecting a valid video and audio device. Click ‘Save settings’ at the bottom.

Once you have initiated a 1on1 private session with a model, the ‘Save settings’ button at the bottom will change to ‘Activate Cam2Cam’. Clicking this button will activate your camera and microphone.

During the session, you can hide your camera and mute your microphone in the Cam2Cam window with a single click. To end Cam2Cam, simply click the blue ‘Stop Cam2Cam’ button in the overlay at the top.

Clicking the ‘Stop Cam2Cam’ button will end Cam2Cam, but it will not end the ongoing private session.

Updated on February 10, 2025
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