Card transactions can be declined for several reasons. Here’s why it might happen and what you can do:
Incorrect Card Details:
- Make sure your card number, expiration date, CVV code, and billing address are correct.
- Check that the CAPSLOCK and NUMLOCK keys are not on.
Not Enough Funds:
- Ensure you have enough money in your account.
Bank Policies and Limits:
- Your card might have limits on daily transactions or online/international purchases.
- Banks may block unusual transactions or those flagged as suspicious.
- Using a proxy or VPN can cause issues.
Address and Security Issues:
- Ensure your address and postal code match what the bank has on file.
- Incorrect CVV codes or expiry dates can cause declines.
How to Fix It:
- Check Details: Double-check all card information.
- Contact Your Bank: Ask your bank why the transaction was declined, ask your bank to enable transactions from “FLS Media EU Germany”
- Try Again: If there’s a daily limit, wait and try the next day.
- Use Another Payment Method: Try a different card or another payment option.
- Customer Support: Contact us for help. Provide your member username / registered email address and details.
- If none of the above methods resolve the issue, please contact us at support@soulcams.com.