SoulCams Support staff (Admin) may contact you any time while you are online.
Lately, some fake admins appeared in chat rooms and they try to deceive models and ask them to do things that an admin would never do.
Check out the following guide that explains in great details how to recognize troll users as well as fake admins easily.

You can always contact SoulCams Support here: https://help.soulcams.com/knowledge-base/contact-support/

Let us explain how you can make a distinction between real and fake Support:

SoulCams Support will NEVER:

• go to free chat and write there
• ask you to invite to private conversation
• ask to pose for a picture or show any sexual content or performance (for teaser videos maybe)

SoulCams Support will ALWAYS:

• write with light green colour
• open up in a private message window with a “ding-dong” sound.

If you see any fake admins in your room then feel free to BAN him or contact us immediately!