If you have any billing-related questions, read our knowledge base here: Billing FAQ, or Contact our Support directly. For the quickest assistance, please always contact us first instead of the billing companies you have used.
~ Credit Card Billing Support
SoulCams Direct Billing ~ Shift4
(Visa, VPay, MasterCard, Maestro)
If you have issues with identifying transaction(s) on your credit card or you have any questions about your transaction(s), please contact us here. Our Customer Support Team will help you with billing-related questions.
The charge(s) will appear on your credit card statement as payment to FLS Media, Germany
email: support@soulcams.com
Epoch members
(Visa, Mastercard, Diner’s Club, Discover, JCB and Maestro)
The charge(s) will appear on your credit card statement as payment to EPOCH.COM* FSMEDIA
Home page: https://www.epoch.com/
Email: billing@epoch.com
Phone Toll Free: +1 800 893 8871
Phone Worldwide: +1 310 664 5810
SegPay members
(Visa, Mastercard, Diner’s Club, Discover, JCB and Maestro)
The charge(s) will appear on your credit card statement as payment to SegpayEU.com*FLSMEDIA
The quickest way to resolve any billing issue or cancel a membership is to contact Segpay’s customer service department, before your bank or card company. SegPay is available 24/7 to assist you. If you have any questions or concerns regarding a purchase, please feel free to contact SegPay customer support department in one of the following ways:
- Home page: https://segpay.com/
- Via Email: help@segpay.com
- Via Phone (US and Canada): 866-450-4000
- Direct Phone:Â +1-954-414-1610
PayPal transactions (SegPay)
The charge(s) will appear as payment to PayPal*SegPay
- Home page: https://segpay.com/
- Via Email: help@segpay.com
- Via Phone (US and Canada): 866-450-4000
- Direct Phone: +1-954-414-1610
Billing FAQ
For the most frequently asked billing-related questions, please check: https://help.soulcams.com/article-categories/billing-payments/ or Contact us and we get back to you shortly.